Calls and messages 

Updated: 29.4.2016 - Next update: 31.10.2016
   
 
 
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In recent years, the use of traditional voice and messaging services has turned to a decrease in the mobile network. In 2014, the number of calls placed in the mobile network fell by 7 per cent from 2013 and the number of call minutes decreased by 3 per cent. The decrease in the number of calls continued during the first half of 2015 as the figure fell by 5 per cent from the end of last year.

During the first half of 2015, the decrease in the number of call minutes, however, stopped for the first time in two years, and call minutes even increased slightly compared to the end of 2014. The decrease in call minutes, which started in 2013, seems to have stopped, but the latter half of the year will show whether this is only temporary or whether the current trend is more permanent.

During the first six months, the average duration of calls placed in the mobile network increased by ten seconds from the end of last year, with the average call duration being 3 minutes and 41 seconds. Since 2010, the average duration of mobile calls has increased by more than 30 seconds. Therefore, mobile calls are placed less frequently, but their duration is longer.

During the first six months, some 1.46 billion text messages were sent, being 150 million, or 9 per cent, less than in the latter half of the previous year. If this development continues until the end of the year, the number of text messages sent will be below the limit of 3 billion for the first time since 2007. Approximately 41 million multimedia messages were sent during the first half of the year.

In place of text and multimedia messages, Finnish people are increasingly using various instant messaging services. A consumer survey conducted by FICORA at the beginning of 2015 shows that nearly half of all Finnish people are regularly using various instant messaging services on their mobile phones, such as WhatsApp, Snapchat or Facebook Messenger. In other words, free mobile services have partly replaced traditional messaging services.

In recent years, the number of fixed telephone subscriptions has decreased steadily. The trend continued during the first half of 2015, with the number of fixed telephone subscriptions decreasing by nearly 10 per cent from the end of last year. At the end of June 2015, there were 580,000 fixed telephone subscriptions in Finland, which is 60,000 fewer than at the end of last year.

Call volumes and minutes in the fixed network followed the same downward trend, with the number of calls falling by 8 per cent and the number of call minutes decreasing by 10 per cent from the latter half of 2014. When comparing call volumes with the corresponding period of last year, the number of calls has decreased by 16 per cent and call minutes by 21 per cent. During the first half, a total of 130 million calls were placed in the fixed network, totalling 390 million call minutes. The average duration of calls shortened by a few seconds to a little more than three minutes.

More statistics related to telephone and broadband services as well as further information on the development of these can be found on FICORA's statistics pages.

Source:
Finnish Communications Regulatory Authority


Description of indicator

The data is collected bi-annually. Call minutes and the number of messages have been reported in millions during the time periods of 1 January to 30 June and 1 July to 31 December.

Fixed network call minutes contain the total number of call minutes made by household and corporate customers from the fixed network (including local, national and international calls, calls to service and freephone numbers and national corporate numbers and mobile subscriptions).

The number of minutes of mobile calls made in Finland (subscriptions or prepaid) by household and corporate customers is included in the title 'Mobile call minutes'.

The number of SMS messages includes all text messages sent in Finland.

The number of MMS messages includes all multimedia messages sent in Finland.