Calls and messages 

Updated: 29.4.2016 - Next update: 31.10.2016

In 2015, a total of 4.1 billion calls were placed in the mobile network, with the total duration being approximately 15.2 billion minutes. The number of call minutes placed remained nearly unchanged, whereas the number of calls placed fell by 5 per cent. In the mobile network, the number of calls began to decrease as early as in 2011, and a similar turn took place in terms of call minutes in 2013.

This recent development has meant that fewer calls are being placed from mobile phones, but the average duration of calls has increased. Last year, the average duration of a single call was 3 minutes and 40 seconds, an increase of nine seconds from the year before. Compared with the situation ten years ago, the duration of calls has increased by up to 41 per cent, meaning that calls are now longer by more than one minute.
In the fixed network, the number of calls and call minutes decreased last year, as in previous years. The number of calls placed using landline telephones decreased by 18 per cent and call minutes by up to 23 per cent from the year before.

Last year, approximately 2.9 billion text messages were sent in Finland, a decrease of 12 per cent from the previous year. The number of text messages sent changed to a downward trend in 2013, compared to which the number of text messages sent last year was smaller by one third.
The annual growth has continued in terms of multimedia messages sent, but their number, however, remains highly marginal compared with traditional text messages. Last year, Finnish people sent 89 million multimedia messages.

The most significant factor for the decrease in traditional voice and messaging services is social media. Instead of telephone conversations or text or multimedia messages, more and more discussions are being held and images are being shared via rapidly increasing internet services, such as WhatsApp, Facebook or Instagram. These free services are largely used on mobile phones and tablets that utilise wireless data transfer connections. The volume of data transferred in the mobile network has increased exponentially in recent years.

More statistics related to telephone and broadband services as well as further information on the development of these can be found on FICORA's statistics pages.

Finnish Communications Regulatory Authority

Description of indicator

The data is collected bi-annually. Call minutes and the number of messages have been reported in millions during the time periods of 1 January to 30 June and 1 July to 31 December.

Fixed network call minutes contain the total number of call minutes made by household and corporate customers from the fixed network (including local, national and international calls, calls to service and freephone numbers and national corporate numbers and mobile subscriptions).

The number of minutes of mobile calls made in Finland (subscriptions or prepaid) by household and corporate customers is included in the title 'Mobile call minutes'.

The number of SMS messages includes all text messages sent in Finland.

The number of MMS messages includes all multimedia messages sent in Finland.